Healthcare
Issues
Healthcare is a controversial topic that affects the general population,
governments, researchers, delivery organizations, and healthcare
professionals. The issues of major importance facing healthcare
today, in addition to the typical concerns for life-threatening
illnesses, are the epidemic growth of asthma and diabetes.
Pioneer has conducted several studies to examine these growing
problems. Our research ranges from practices to
identify and diagnose illnesses, and processes used to seek treatment,
prescribe medications, dosage control and effectiveness.
For delivery organizations and healthcare professionals, the impact of
managed care plans, escalating insurance costs, threatened government
intervention, and the continued erosion of experienced staff are
exacerbating an already difficult situation and changing the way
healthcare services are provided.
Pioneer examines the management and processes that influence
decisions to purchase new equipment, to provide new services, and to
maintain practices that provide for critical and elective patient
care. Our clients include equipment manufacturers,
delivery organizations, pharmaceutical companies and healthcare staffing
providers.
Services for Healthcare Organizations
Community-wide
Attitude and Image Surveys
Measure
perceived strengths and weaknesses vs. competitive organizations;
Determine effectiveness of advertising and promotional programs; Develop
themes and content for community awareness and image building.
Targeted User Evaluations of Programs
Measures the success of
individual community-oriented programs; Provides specific information on
the value of each program surveyed; Analyzes the usefulness of program
components for possible revision to meet user needs.
Nurse Retention Surveys
Provides
concrete information on the issues which are important to retaining
nurses; Reports organization-wide strength and weaknesses; Also covers
the strengths and weaknesses of each major department or group for
specific action.
Patient Satisfaction Surveys
Focuses
on major important attributes of patient satisfaction determined from
previous surveys; Special issues are included with consultation with
appropriate managers; Customized for each major in-patient and
out-patient department as necessary; Reports are made to each department
head on that department plus key findings for senior managers.
Employee Satisfaction Surveys
Using Pioneer’s long
experience with this type of survey, a complete list of important
attributes are rated in a questionnaire designed to be user friendly;
Many traditional questions which do not provide usable information are
eliminated to decrease respondent boredom and reduce management time in
examining inconsequential issues; Reports focus on actionable
information and are provided to all designated managers for their
employees.
Employee Productivity Surveys
A
special survey which concentrates on issues which can improve efficiency
and productivity rather than internal image or employee satisfaction;
Customized to meet the objectives of management and specific
departments; Can be used to re-organize departments with problems or to
stimulate top-performers to become ‘world-class’.
Physician Satisfaction Surveys
Determines
the key factors affecting commitment and loyalty to a
hospital/healthcare facility; Measures current levels of commitment and
loyalty to a specific healthcare facility and its primary competitors;
Measures the level of ‘splitting patterns’ for patient admissions
among a set of healthcare facilities by physicians; Physician
perceptions of the specific facility and its primary competitors on
issues of physician support, quality of nursing care, and other
ancillary services; Deliverables include a full analysis of strengths
and weaknesses of the sponsoring facility versus its competition and how
physician relations can be substantially improved.
|
